Second unit: Presentation skills.

Guest service

Guest service is probably the most important factor when you work in a casino.

That includes you if you work as customer service and as a manager.

It is also an attitude: smiling faces, welcoming words. There is nothing worse than going into a place and being coldly greeted by the manager and the costumer service (or not greeted at all). 

It's such a turn off.

So, as a first tip you should be friendly and also have a genuinely positive attitude and willing to go out of you way to help a guest.

You can use these basic greetings presented in the following list:

Hi/ Hello                                           My name is…

Goodbye                                          How old are you?

See you later/ See you                   I am … years old

Good morning

Good afternoon

Good evening

Good night

How are you?

I am fine

What is your name?

You can practice these greetings in conversations. So your are going to practice with a dialogue but first, watch the following video that contains a basic conversation involve introducing yourself.

Introduction conversation dialogue

A: Hello. Today is my first day here. What's your name?

E: My name is Ellen. What's your name?

A: Alejandro. I'm from Colombia. Where are you from?

E: I'm from New York. Nice to meet you.

A: Nice to meet you, too.

E: Welcome to the class.

A: Thank you.   

Complete the Dialogue

Fill the blanks with the correct answers.

A: Hello! My ___ is Nancy Brown. What ___ your name?

B: Hi. I ___ Karla Lopez.

A: ___ you new here?

B: Yes, this is ___ first trip ___ the States. I arrived two days ___.

A: And why ___ you come to the States? 

B: I ___ to the States ___ an exchange student.

I plan ___ improve my English. I'll ___ living ___ the Perrys ___ six months.

A: That's great! I hope ___ enjoy your stay here. 

B: Thanks.